GET ON THE RIGHT WAY
Boosting Relations &
Loyalty, Anytime
Transforming Front Line Teams with emplyee engagement and performance growth
OUR SERVICES
We're Excellence in Business Call Centre Services
Focused Coaching
Guide managers with everything they need to coach effectively through consistent and actionable scheduled conversations and daily AI-driven insights to coach in the moment of need.
Interactive Training
Enable managers to provide the right support at the right time with coaching templates, integrated quality evaluation forms, targeted challenges, contextual learning, and virtual conversations
Scaled Progression
Scale manager effectiveness by leveraging the power of your network. Promote and reward knowledge sharing to build a community of experts
Individual Tuition
Enable your people to own their success with visibility into individual and team performance, targeted microlearning, and clear career pathways that support ongoing development
Human Resources
- Initiate a performance conversation for specific KPI
- (CSAT, FCR, Quality, Conversion Rate)
- Send a guided coaching action to create a dialogue around performance (e.g., what obstacles are getting in the way)
- Trigger a personal challenge (improve by 10% by next week)
- Assign a learning mission to help their teams exceed their goals and grow
Qualifications
Provide just-in-time support and close the feedback loop in order to progress the next checkpoint or qualification.
Applying the principles of real-time performance management. It is important to not only focus on performance issues but rather recognize employee growth and performance improvements.
UK Academic Entry Programme
Entry into a UK academic programme requires a minimum level of education equivalent to a UK Nation Vocational Qualification (NVQ Level 3) a requirement by the UK Immigration Service. To satisfy these requirements you need to be in the UK! To overcome this hurdle we are pleased and excited to announce that we will be providing NVQ Level 3 courses in Pakistan.
On successful completion of both parts of the course not only will you receive your certificate, but we will facilitate entry to a section of UK universities and courses. We additionally pay your first-year tuition fees.
We have a limited 100 university place available per month, with our courses scheduled to start in November, with a January 2024 entry.
Application Process
Email your interest to the following email address gen.enq@tms-scotia..co.uk
Tel:
Please enclose your:
Up to date CV and/or Bio Data
A clear up to date copy of your Passport or National Identity Card
A covering letter completing the following statement.
” I can be trusted the full Univeristy course because . . . .”
Please indicate your preferred work visa by selecting your first, second and third ultimate work choices from the following list:
PERSONAL HEALTH CARE SECTOR
CUSTOMER SERVICE CALL CENTRE SECTOR
ADVANCED MANAGEMENT TRAINING
As all our courses carry an element of work experience and on-site working.
If selected we will arrange a video conference with the relevant personnel to progress the application.
Within 72 hours you will receive confirmation of your application outcome.
If successful a formal offer of placement will be issued and if required couriered to you.
On receipt of your signed contract we will confirm your training schedule
Cost vary depending on the chosen sector
We will send you our application form and the required details